Your privacy is not a legal formality at 1mgame — it is a foundational operating principle. This Privacy Policy explains precisely what personal information 1mgame collects from Pakistani and international players, why it is collected, how it is used and protected, who it may be shared with, how long it is retained, and what rights you hold in relation to that data. Please read this document in full. By using 1mgame's platform, you consent to the practices described herein.
In brief: 1mgame collects data necessary to operate your account, process payments, verify your identity (KYC), and comply with our international gaming license obligations. We do not sell your data to third parties. We use industry-standard security measures. You have rights over your data — including the right to access, correct, and delete it. The full policy below is the binding legal document.
This Privacy Policy is issued by 1mgame (hereinafter "1mgame," "the Platform," "the Operator," "we," "us," or "our") and applies to all personal information collected, processed, stored, and transferred in connection with the operation of the 1mgame online casino and sports betting platform, accessible at 1mgame.app and all associated subdomains and digital touchpoints.
This Policy applies to all Users — meaning any individual who visits, registers on, or accesses any service provided by 1mgame, including but not limited to Pakistani players using the platform from Karachi, Lahore, Islamabad, Faisalabad, Multan, Rawalpindi, and beyond, as well as internationally based players.
This Privacy Policy should be read in conjunction with the 1mgame Terms and Conditions and the Responsible Gaming Policy, both of which form part of the same overarching user agreement framework. Capitalised terms used but not defined in this Policy carry the meanings ascribed to them in the Terms and Conditions.
By creating an Account with 1mgame or by continuing to use the platform, you explicitly consent to the collection, processing, and use of your personal data as described in this Privacy Policy. If you do not consent to these practices, you must not use 1mgame's services.
1mgame acts as the Data Controller in respect of personal data collected from Users via the platform and associated services. As Data Controller, 1mgame determines the purposes and means by which personal data is processed, in accordance with the applicable data protection obligations imposed by its international gaming license framework.
Where 1mgame engages third-party service providers (including payment processors, game studios, and identity verification services) to process data on its behalf, those providers act as Data Processors under written agreements that impose data protection obligations consistent with this Policy and applicable regulatory standards.
For all privacy-related enquiries, User rights requests, or data complaints, please contact 1mgame's designated data privacy contact at [email protected], clearly marking your correspondence "Privacy / Data Request."
1mgame collects only the personal data that is necessary and proportionate for the purposes described in Section 6. The categories of personal data collected are set out below:
| Data Category | Specific Data Points | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality, CNIC front and back images, selfie photograph | Yes — KYC |
| Contact Data | Pakistani mobile telephone number (+92 format), email address (where provided) | Yes — Account |
| Financial Data | JazzCash / EasyPaisa account identifiers, bank account details, deposit and withdrawal transaction records, PKR wallet balance history | Yes — Transactions |
| Technical Data | IP address, device type and OS, browser type and version, session timestamps, login records | Automatic |
| Usage & Gaming Data | Game session records, bet histories, wager amounts, game outcomes, bonus activity, sports betting records | Automatic |
| Support Data | Live chat transcripts, email correspondence, complaint records | If contacting support |
| Responsible Gaming Data | Deposit limits, session limits, self-exclusion status, loss limit settings | If tools used |
| Cookie & Tracking Data | Browser cookies, session cookies, analytics identifiers — see Section 11 | Consent-based |
1mgame does not intentionally collect special category data (such as health or biometric data, political opinions, or religious beliefs). Where CNIC photographs are processed, they are handled solely for identity verification purposes and are not subject to biometric analysis.
1mgame collects personal data through the following means:
1mgame processes personal data on the following legal bases:
1mgame uses the personal data collected for the following purposes:
To create, maintain, and administer your 1mgame Account — including processing your registration, managing your PKR wallet, recording your game history, and maintaining your account settings and responsible gaming configurations.
To verify your identity through the KYC process using CNIC documentation, confirm your age (21+ requirement), conduct AML screening, file required regulatory reports, and respond to lawful requests from regulatory authorities — all as required by 1mgame's international gaming license.
To process PKR deposits via JazzCash, EasyPaisa, bank transfers, Raast, SadaPay, and other accepted methods; to process withdrawal requests to verified payment methods; to maintain auditable transaction records; and to detect and prevent payment fraud.
To detect, investigate, and prevent fraudulent activity, bonus abuse, underage access, multiple account creation, money laundering, chargeback fraud, and other prohibited conduct outlined in the Terms and Conditions. Technical data including IP addresses and device fingerprints are used for this purpose.
To respond to your enquiries via live chat and email, resolve account issues, investigate complaints, and maintain records of support interactions as required for regulatory and quality assurance purposes.
To administer responsible gaming tools including deposit limits, session limits, loss limits, and self-exclusion; to monitor for behavioural patterns associated with problem gambling; and to proactively contact Users who may benefit from responsible gaming support.
To analyse aggregated and anonymised usage data to understand player behaviour, improve platform performance, resolve technical issues, and enhance the overall user experience for Pakistani players and our broader user base.
Where you have provided explicit consent, 1mgame may use your contact details to send promotional communications about bonuses, new games, PSL betting offers, and platform updates. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe function in any marketing communication.
1mgame does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Data sharing with third parties is limited strictly to what is necessary for service delivery and regulatory compliance, as described in Section 7.
1mgame shares personal data with third parties only where necessary and only on the basis of appropriate contractual data protection arrangements. Categories of recipients include:
All third-party data processors engaged by 1mgame are bound by written data processing agreements that require them to process data only for the specified purpose, implement appropriate security measures, and not further transfer the data without prior authorisation.
1mgame operates an international platform with infrastructure, game studios, and service providers located in multiple countries and jurisdictions. As a result, your personal data may be transferred to and processed in countries outside Pakistan. Where data is transferred internationally, 1mgame ensures that appropriate safeguards are in place, which may include:
By using 1mgame's services, you acknowledge and consent to the international transfer of your personal data as described in this section, subject to the safeguards outlined above.
1mgame retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law or regulatory obligation. The following retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any identifiable individual.
1mgame implements a multi-layered security architecture to protect personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include:
Notwithstanding these measures, no digital platform can guarantee absolute security against all forms of cyber threat. In the event of a data breach that poses a significant risk to User rights and freedoms, 1mgame will notify affected Users and relevant regulatory authorities in accordance with applicable breach notification obligations.
You play a critical role in the security of your own Account data. Use a strong, unique password for your 1mgame Account, enable two-factor authentication, never share your credentials with others, and always log out after using a shared device. Contact 1mgame support immediately if you suspect unauthorised access to your Account.
Cookies are small text files placed on your device when you visit a website. 1mgame uses cookies and similar technologies — including web beacons, pixel tags, and local storage — to deliver, secure, and improve the platform experience.
You may manage non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or be notified of cookies. Note that disabling strictly necessary cookies will impair or prevent your ability to access 1mgame's services. Browser-based cookie controls are separate from any consent settings available within the 1mgame platform interface.
Subject to applicable law and regulatory constraints, 1mgame Users hold the following rights in relation to their personal data:
To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered mobile number and a description of the right you wish to exercise. 1mgame will respond within 30 days. Where a request is complex or there is a high volume of requests, this may be extended by a further 30 days with notification to you.
To protect against unauthorised access to your data, 1mgame will verify your identity before processing any data rights request. You will be asked to confirm your registered mobile number and provide KYC-consistent identity confirmation. Requests from unverified parties cannot be processed.
1mgame's services are strictly intended for adults aged 21 years and above. 1mgame does not knowingly collect personal data from individuals under the age of 21. The CNIC verification process is the primary mechanism by which 1mgame enforces this age restriction — CNIC documents include date of birth information that is reviewed as part of KYC.
If 1mgame discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, the Account will be immediately suspended, the personal data will be deleted or quarantined pending regulatory review, and the matter will be handled in accordance with applicable licensing obligations regarding underage access.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling platforms. If you believe a minor may have created an account on 1mgame, please contact [email protected] immediately.
The 1mgame platform may reference or incorporate services provided by third-party game studios, payment processors, and technology providers. While 1mgame carefully selects and contractually binds its third-party partners, it cannot be responsible for the independent privacy practices of external parties operating outside the direct scope of the 1mgame platform.
Where you interact directly with a third-party game studio interface (such as a live dealer table operated by Evolution Gaming or Pragmatic Play Live), that studio may collect certain technical session data under its own privacy framework, in addition to the data collected by 1mgame. These studios are licensed operators in their own right and are subject to equivalent regulatory privacy standards.
1mgame reserves the right to update or revise this Privacy Policy at any time to reflect changes in data processing practices, regulatory requirements, or platform operations. Material changes will be communicated to registered Users via SMS to their registered Pakistani mobile number and/or via an in-platform notice displayed on next login, with a minimum of 7 days' advance notice before the revised policy takes effect.
The date of the most recent revision is displayed in the Meta Bar at the top of this page. Your continued use of 1mgame following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised Policy, you must cease using the platform and may request Account closure in accordance with the Terms and Conditions.
For all privacy-related enquiries, data rights requests, or complaints regarding 1mgame's handling of your personal data, please contact:
If you are not satisfied with 1mgame's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority or the dispute resolution body associated with 1mgame's international gaming license. Contact 1mgame support for information on the applicable escalation pathway.
At 1mgame, we believe that player trust is the foundation of a sustainable gaming platform. That trust begins with transparency about how your data is handled. We take every privacy enquiry seriously and are committed to providing clear, timely, and substantive responses to all data-related requests from our Pakistani and international players.
Beyond the legal text, here is a plain-language summary of our most important privacy commitments to Pakistani players and all 1mgame Users.
Every byte of data transmitted between your device and 1mgame's servers — including your PKR wallet transactions via JazzCash and EasyPaisa, your KYC documents, and your login credentials — is protected by 256-bit SSL/TLS encryption. The same standard used by international banks.
Full stop, no exceptions. 1mgame does not sell, rent, or license your personal data to third parties for their own commercial purposes. Data sharing is strictly limited to service delivery — payment processors, game studios, and regulatory compliance — and only under written contractual data protection agreements.
We tell you exactly what data we collect, why we collect it, and what we do with it. No hidden data harvesting. No surprise uses of your information. The table in Section 3 of this policy documents every category of data collected and whether collection is mandatory or optional.
Every 1mgame User — whether in Karachi, Lahore, Faisalabad, or anywhere else — holds full data rights including access, rectification, erasure, restriction, portability, and objection. Submit a request to [email protected] and we will respond within 30 days.
1mgame retains personal data only for as long as required for its stated purpose or as mandated by our international gaming license regulatory obligations. Once retention periods expire, data is securely deleted or irreversibly anonymised. We do not hold your data indefinitely for unspecified future uses.
1mgame's privacy practices are not voluntary aspirations — they are conditions of maintaining our international gaming license. Regulatory audits, KYC standards, AML data handling requirements, and breach notification obligations are all enforced by our licensing framework. Pakistani players benefit directly from these mandatory protections.
1mgame combines internationally licensed security, transparent privacy practices, and a PKR-native platform built for Pakistan. Cricket betting, live casino, 1,800+ slots, and more. All under the same privacy framework documented above. Strictly 21+ only.
Gambling involves financial risk. Only gamble with money you can afford to lose. Must be 21+ to play.